Clear output
Support call transcription: create meeting notes, decisions, tasks, and timestamps.
Support call transcription
Support call recording into clear meeting text
A user call becomes a clear ticket, diagnostic history, and resolution.
or
Review tools
Support call transcription: create meeting notes, decisions, tasks, and timestamps.
Useful exports
Bugs and requests reach the product team
Team-ready text
Support call transcription: create meeting notes, decisions, tasks, and timestamps.
Built for people who work from recordings
Teams
Turn meeting recordings into notes and follow-up text.
Researchers
Review interviews with speakers, timestamps, and search.
Creators
Make transcript text for captions, posts, and show notes.
Students
Convert lectures and webinars into study material.
In depth
The user explained the problem by voice — the ticket stayed empty
The agent spent twenty minutes pinning down what broke: which app version, on what device, after which action the error shows up. The user described it all — but the ticket got one line: "payment fails, investigating." The developer opens the task and can't reproduce the bug, because half the details stayed in the agent's head. A second round begins: a callback, repeat questions, an irritated customer. Transcribing support calls preserves the whole conversation and breaks it into clear parts — problem description, diagnostic steps, environment and resolution. The ticket gets a history that makes the bug visible without replaying the recording or playing telephone.
How a call becomes a ticket and a knowledge-base entry
You upload the call recording from telephony, CRM or a recorder. The service separates agent and customer, adds timecodes and returns a clean dialog. From it, the structure of the case is assembled: where it started, which reproduction steps the user named, what was already tried, and how it ended — a fix or a temporary workaround. If it needs escalation, a separate block carries the product version, the environment and a user quote — enough for a developer to pick up the bug. The finished write-up goes into the knowledge base so the next similar case closes faster, while the full dialog stays behind a private link for quality control.
What matters for a clean ticket and a quality review
Mask personal data before the text goes to shared access: a phone number, address or card details are spoken on the call but don't belong in the ticket. State the product version and environment precisely — "the latest version" from memory means nothing, while the transcript gives an exact build number. Separate reproduction steps from emotion and complaints: a developer needs a sequence of actions, not "everything is slow." Mark the resolution with its outcome — did it help or not. And for agent training, review real dialogs from timecoded text: you can see where a pause dragged and where a key detail went unasked.
More workflows
Pick a recording type, format, or workflow.
Transcription questions
How do I transcribe support calls?
Upload the case recording from telephony or a recorder. The service splits agent and customer into speakers, adds timecodes and builds a write-up from the dialog: problem, reproduction steps and resolution, ready to go into the ticket.
How do I hand a bug to a developer from a call?
A separate escalation block gathers the product version, environment and a user quote, while reproduction steps are laid out in order. That's enough for a developer to reproduce the issue without calling the customer back or replaying the whole recording.
What about the customer's personal data?
Phone, address and payment details are spoken in the call but shouldn't reach the shared ticket. Trim those fragments in the editor before export and keep the full dialog behind a private link limited to the support team.
Does it help with agent training?
Yes. A real dialog as timecoded text is easy to review in a team session: you see where a pause dragged, where the environment went unasked, how an objection was handled. An AI chat over the call helps you find the right moment without scrubbing the recording.
What language does transcription work in?
Russian is the primary language, so Russian cases land cleanly, product terms and feature names included. Other languages are supported, and mixed agent-customer speech is handled without switching modes by hand.
Do I have to pay to try it?
Your first case can be transcribed free with no card, right from the home page. That lets you judge how neatly the write-up comes out on your real call, with the knowledge base and team access added later.
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